Working at Palmersdene
Grange Road West, Jarrow, NE32 3JA
Operated by Anchor Hanover Group
40 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.7/10
Key Finding
"Compassionate leadership and a family-like supportive team stand out, but time-critical medicines were not always given on time and some health risks were not fully assessed."
Safety & Risk
6/10
✓
Time critical medicines were not always administered on time... some potential risks had not been assessed, such as those relating to specific health conditions including diabetes.
Staff Culture
8/10
✓
A staff member said, “We are like a little family. The residents come first, I love it here.” Staff described teamwork as positive and supportive.
Staffing Levels
6/10
✓
Staffing levels were sufficient... People and relatives confirmed there were enough staff to meet people’s needs in a timely way. Staff also felt staffing levels were sufficient.
Training & Dev
6/10
✓
A staff member said, “The care is brilliant, [registered manager] is brilliant, so organised and on the ball. We get loads of support and training.”
Management
7/10
✓
Leadership was compassionate and inclusive. The registered manager was approachable and supportive, and staff felt confident to speak up.
Programmes
7/10
✓
Activities included arts and crafts, entertainers, and themed events... veterans’ accreditation and local community events.
Points to consider
Time critical medications were not always given on time, and some health risks like diabetes were not fully assessed.
a person had not been receiving their time critical medicines when they were due... some potential risks had not been assessed, such as those relating to specific health conditions including diabetes.
Staffing is adequate but nothing special, enough staff but no details on low agency use or long team retention.
Staffing levels were sufficient... 'There is definitely enough staff, any sickness is always dealt with.'
Only standard training and support mentioned, no specialist courses or funded qualifications.
Staff had completed safeguarding training... We get loads of support and training.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews