Working at Palmarium

Not enough outings or activities to keep the job varied, relatives say people stay inside too much and get bored.

Feedback from some relatives about activities was not positive. Comments included, “Concerns me that [relative] is becoming institutionalised” and “They [staff] don’t take [relative] out enough.”

Enough staff daytime but some agency cover and too few on nights making it harder to handle incidents.

Managers told us they used agency staff at times to cover shifts when permanent staff could not be found. However, some staff felt that there could be more night staff to ensure if any incidents occurred they could be managed safely.

Some mix-ups on medication records and delays telling relatives about incidents which adds stress.

There is confusion on [medicines] records, there could be improvements. Relatives told us that they mainly felt people were safe. They did not always feel that incidents were shared with them in a timely way.