Working at Palm Court Nursing Home

No permanent manager in post, as the previous one left and the new one is still applying to register.

The service did not currently have a manager registered with the Care Quality Commission. However, the previous registered manager had recently left employment at Palm Court and a new manager was in place who would apply to us to be registered in due course.

Staff numbers are just sufficient for needs, with no details on stable teams or minimal agency use to make workloads consistently easy.

There were enough staff to meet people's needs. We saw people were attended to and supported in a timely manner and staff were not rushed.

Activities run by two coordinators but need better planning and recording to fully meet social needs, so the role lacks variety right now.

There were two activity co-ordinators and work was being done to audit how they spent their time with people to ensure peoples' social needs were met more effectively for individuals. Some staff commented that there could be better activities.