Working at Palm Court Nursing Home
17 Prideaux Road, Eastbourne, BN21 2ND
Operated by DFB (Care) Limited
53 bedsNursing homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.7/10
Key Finding
"Stable staffing and positive staff morale, but no registered manager and poor activities programme hold it back."
Safety & Risk
7/10
✓
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.
Staff Culture
6/10
✓
Staff told us that the new manager and clinical lead had improved staff morale, and they felt valued and supported. Comments included, “It’s so different now, better, I love working here, the manager is so good, works with us and supports us.”
Staffing Levels
8/10
✓
The provider had successfully recruited staff over the past six months and at this time, there was no agency staff being used. Staff told us, “Agency not being used has really made a difference, because we work as team now” and “We have a good solid team now"
Training & Dev
6/10
✓
Supervision matrix demonstrated that supervisions were now taking place regularly. Training and competencies had been updated; supervisions had been introduced and new staff told us they had completed an induction.
Management
2/10
✕
The home had not had a registered manager in place for nearly two years. The manager informed us they had commenced the process of registering with the Care Quality Commission.
Programmes
3/10
✕
Improvements were needed to ensure peoples’ mental health and social needs were highlighted, monitored and steps taken to promote social well-being and mental stimulation. Daily notes were task focussed and contained minimal reflection of their emotional and social needs.
Points to consider
No permanent manager in place, as the current one has only just started the registration process.
The home had not had a registered manager in place for nearly two years. The manager informed us they had commenced the process of registering with the Care Quality Commission.
No proper activities programme, so the job is mostly routine personal care tasks with little to enrich the day.
Daily notes were task focussed and contained minimal reflection of their emotional and social needs. One person said, “I do see staff, but I get bored, nothing to get my brain going.”
Ongoing gaps in care plans and risk management that staff sometimes miss, like positioning to prevent choking.
We did identify on going risk for one person who was seen drinking and eating in a position that was not safe for them. The care plan and risk assessment had guidance for staff... but this was not being followed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2025
Inadequate
Safe
✕
Inadequate
Effective
✕
Inadequate
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Inadequate
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews