Working at Palace Farm

There were comprehensive risk assessments in place covering all aspects of the service and support provided... The service managed incidents affecting people's safety well. Staff recognised incidents and reported them appropriately, and managers investigated incidents and shared lessons learned.

Overall staff were extremely positive about the culture of the service. One member of staff said, 'The positivity, focus on enriching people's lives and enabling is fantastic.' The majority told us they felt able to raise concerns with managers, were listened to and felt confident action would be taken.

Managers created a culture that valued reflection, learning and improvement. They were receptive to challenge and welcomed fresh perspectives. They welcomed the feedback given during the inspection and acted on suggestions made.

People could participate safely in a range of activities, such as horse riding and bee keeping... Residents have also expressed that they have choices within their homes on a daily basis and what they take part in... gardening on site and attending local walking groups.