Working at Paisley Court

Some staff have overdue mandatory training like falls prevention.

some staff training was overdue, for example, falls training.

Medication is not always managed safely with issues like undated creams, unclear instructions and delays in ordering.

Opened creams were undated and stored inappropriately... Some medication instructions lacked clarity. For example, a person’s eye drops did not specify which eye... There were delays in ordering some medicines.

Staffing is adequate but some care workers say they are sometimes short staffed.

Some staff told us they were sometimes short staffed; however, others recognised an improvement in staffing levels.