Working at Paddock Stile Manor
Philadelphia Lane, Houghton-le-Spring, DH4 4ES
Operated by Indigo Care Services Limited
40 bedsResidential homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.7/10
Key Finding
"A hands-on supportive manager and good staff morale, but inconsistent medicines management and occasional low staffing at busy times hold it back."
Safety & Risk
4/10
!
Medicines were not consistently managed safely... two occasions were staff administering medicines had not followed the appropriate process... one serious risk to a person had not been recognised. Per 2019 comprehensive inspection.
Staff Culture
6/10
✓
Staff morale was good. Staff told us they felt supported and respected... lots of support within the team from other colleagues. Per 2019 comprehensive inspection.
Staffing Levels
5/10
!
People felt there were enough staff to see to their needs... we observed people were left unattended [at certain times]. Per 2019 comprehensive inspection.
Training & Dev
6/10
✓
Staff had completed an induction and mandatory training... specific training relating to people's needs. For example, React to Red training... supervision sessions, team meetings and appraisals. Per 2019 comprehensive inspection.
Management
7/10
✓
The registered manager was visible and hands on throughout the service supporting staff and people. Staff commented on how approachable and supportive the registered manager was. Per 2019 comprehensive inspection.
Programmes
6/10
✓
An activities co-ordinator was employed... various activities were available... 'fresh air' initiative... day trips... visit the local primary school where a 'Dementia Café' had been created. Per 2019 comprehensive inspection.
Points to consider
Medication records were sometimes inaccurate and one health risk was missed at first, which could affect safety at work.
Medicines were not consistently managed safely... Recording of medicines was not always accurate... one serious risk to a person had not been recognised and no risk assessment or guidance had been put in place. Per 2019 comprehensive inspection.
Staffing is adequate but people sometimes get left waiting at busy times like mealtimes.
During certain times of the day... we observed people were left unattended... They told us they would review staffing levels at those times. Per 2019 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2019
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews