Working at Oxford Manor Care Home

continued concerns about the management of people’s assessed risks. People were not always protected from the risk of harm as their risks were not always managed safely... concerns with the management of diabetes.

Staff did not always feel listened to. Staff told us due to changes in management and the differences in each managers style, the culture of the service changed with each new manager.

There were not sufficient numbers of staff deployed to meet people’s assessed needs. Staff commented, “Only have 2 staff upstairs. It is not enough. I can’t deliver the care I know I want to provide and at times we just cannot cope”

Staff had not received sufficient training in areas such as epilepsy, dementia, communication or oral health care.

continued shortfalls in the way the service was led. This meant some regulations were still not met and provider remained in breach of regulations.

Per 2022 comprehensive inspection: We were not assured that the programme of activities was carried out consistently... mixed views about the activities... lack of activities recently