Last updated: 10 February 2026
"Strong teamwork and enough staff to meet needs, but lack of activities, safety risks and weak governance hold it back."
Breaches identified: no risk assessments for flammable creams stored in rooms, staff unaware medicines given covertly, premises not fully suitable for dementia, some doors required to be locked were open.
Staff commented positively on teamwork, staff morale and communication within the team. One staff member said, “The team work here is really good and there is strong support from the management.”
There were enough staff employed to meet people’s needs and this was supported by the service’s rotas. People told us they liked the staff and felt there were enough to meet their needs.
The service provided mandatory training in topics such as fire awareness, manual handling, medicines and food hygiene. Further specific training had also been provided... Staff told us they felt they had enough training but staff were not aware medicines were given covertly.
The services governance did not identify concerns in relation to staff’s knowledge regarding covert medicines administration, some staff’s language and missing risk assessments.
Activity coordinator mentioned among staff spoken to but no activities, engagement programmes, or creative approaches described in the report.
No activities or fun programmes mentioned so days are mostly routine personal care like washing and meds.
We spoke to 17 people, 3 visitors and 8 staff including the registered manager, nominated individual, carers, nurses, administration team and an activity coordinator.
Missing safety checks for flammable creams kept in bedrooms which raised fire risks especially with oxygen.
there were no risk assessments in place in relation to the creams as they were stored in people’s rooms and were flammable. One person who was prescribed a flammable cream also required oxygen in their room.
Managers did not spot issues like staff using rude language or gaps in knowledge about hidden medication.
The services governance did not identify concerns in relation to staff’s knowledge regarding covert medicines administration, some staff’s language and missing risk assessments.
AI Generated
Last inspected: July 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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