Last updated: 9 February 2026
"The new manager created an open culture boosting staff morale and training, supported by a stable committed team and strong safety measures."
We were assured that the provider was preventing visitors from catching and spreading infections. We were assured that the provider was meeting shielding and social distancing rules. We were assured that the provider was using PPE effectively and safely.
Staff told us morale was good and had significantly improved since the new registered manager started at the home. One staff member said, '[Registered manager] is getting it all together now, things are much better. The morale has improved.'
People were supported by a stable and committed team of staff whom they knew well.
Staff spoke with us about the staff training. Comments included; 'It is really, really good how training has improved over the last four to five months which is down to the manager,' and 'I am now a training care practitioner, she [registered manager] really tries her best for us.'
There was a new registered manager in post who had successfully created an open and transparent culture which contributed to staff work satisfaction. Staff told us the measures the registered manager had introduced had improved the service and raised staff morale.
AI Generated
Last inspected: January 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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