Working at Oxendon House Care Home
33 Main Street, Market Harborough, LE16 8NE
Operated by Oxendon House Care Home Limited
45 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Staff praised the management team and felt empowered in a positive culture with good training, but no full-time activities coordinator and some agency staff weaken it."
Safety & Risk
7/10
✓
People were protected from the risk of abuse and neglect. Risks to people's health and safety were appropriately assessed... Medicines were well managed... Learning from accidents and incidents took place.
Staff Culture
7/10
✓
There was a positive atmosphere at the home. Staff felt empowered... 'It really feels like a great team.' Staff were able to thank their colleagues... through a peer to peer recognition scheme.
Staffing Levels
6/10
✓
There were enough staff in place to provide safe care... although there were some agency staff working at the home; they worked there regularly and understood their family member's needs.
Training & Dev
7/10
✓
Staff received appropriate training for their role. This included ongoing supervision and refresher courses... encouraged to develop their roles... externally recognised qualifications such as diplomas in adult social care. Staff received regular 1 to 1 supervisions.
Management
8/10
✓
People and staff spoke highly of the management team... the registered manager was available at all time. One staff member said, 'The manager is on the ball, they are very considerate to everyone.'
Programmes
5/10
!
People were engaged in meaningful, fun activities... activities coordinator had recently left... currently offering activities as a 'team effort' and trying to ensure everyone received some 1:1 time.
Points to consider
No full-time activities coordinator right now so activities are done as a team effort with less structure.
The activities coordinator had recently left, and a new person had been recruited; however, they were not yet in post. A staff member told us they were currently offering activities as a 'team effort'
Some agency staff are used, even if they are regulars who know residents.
although there were some agency staff working at the home; they worked there regularly and understood their family member's needs.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews