Working at Oxbridge House

Medicines were stored securely... Competency assessments were in place... Audits were robust... but 'Social leave was not managed in line with guidance and the service had no policy in place... did not keep a record of these [annual health] reviews'.

There was a positive culture at the service which created a warm, relaxed and supportive atmosphere. Staff told us there had been many positive improvements... and they now felt much more included and listened to.

Staff retention was good and people enjoyed a consistent and motivated staff team. The provider and manager had worked diligently to recruit and retain staff.

Staff felt valued and fully involved in the service. Comments included, 'We are working in a much better way now and everyone is very clear on their role', and 'You can speak up if you have any issues and are listened to.'