Working at Overton House - Care Home
The Garth, Hull, HU16 5BP
Operated by H I C A
40 bedsResidential homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Lots of engaging activities and strong safety, good training and positive staff culture, but managers missed gaps in care records and occasional supervision lapses."
Safety & Risk
7/10
✓
2022 inspection: assured on infection prevention, testing, outbreak management; somewhat assured on cleaning records and PPE stations (minor issues addressed on site).
Staff Culture
6/10
✓
Per 2018 comprehensive inspection: staff said 'I love it here…I love the job'; 'Comments from staff indicated a positive and open culture'.
Staffing Levels
5/10
!
Per 2018 comprehensive inspection: 'Staffing levels were sufficient to meet people's needs' but 'occasions where people were unattended in the dining area'.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: staff received range of training including dementia and challenging behaviour; 'The training is good and you can ask for any extra'; regular supervision.
Management
4/10
!
Per 2018 comprehensive inspection: quality assurance systems had not been effective in identifying record keeping issues in care files.
Programmes
7/10
✓
Per 2018 comprehensive inspection: two activities coordinators; exercise, arts and crafts, quizzes, gardening, trips, 'Men in Sheds' partnership, soft toy animals, train carriage simulation area.
Points to consider
Managers checks missed gaps in care records, so oversight isnt as sharp as it should be.
Quality assurance systems in place had not been effective in identifying and addressing this. Per 2018 comprehensive inspection
Staff numbers are usually enough but sometimes people were left alone in the dining room.
On the first day of our inspection we noted occasions where people were unattended in the dining area, which meant staff were not able to hear and intervene. Per 2018 comprehensive inspection
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews