Last updated: 9 February 2026
"Approachable management and strong training support staff well, but a serious resident injury under police investigation and waits for care during busy times are concerns."
Per 2018 comprehensive inspection: Serious incident involving fully dependent resident under police investigation, with concerns about risk management and staff training.
Per 2018 comprehensive inspection: Staff told us they liked working there, were comfortable raising concerns and had regular meetings for support.
Per 2018 comprehensive inspection: We saw there were enough staff to care for people safely, however three people told us they sometimes had to wait for assistance at busy times.
Per 2018 comprehensive inspection: Staff received induction, ongoing training and support for revalidation, including specialist skills in end of life care and tissue viability.
Per 2018 comprehensive inspection: The management team was approachable and there was a clear management structure and vision to support staff.
Per 2018 comprehensive inspection: Dedicated activities coordinator ran varied programme with entertainers, animal visits, quizzes, one-to-one time, intergenerational reading and community volunteers.
Police investigated a serious injury to a resident fully dependent on staff, raising concerns about risk management and training.
we were notified about a serious incident involving a person who has high care needs and was dependent on staff for their care... indicated potential concerns about the management of risk and staff training.
Enough staff overall but residents and staff say waits happen for toilet help or personal care during busy times.
three people told us they sometimes had to wait for assistance to go to the toilet, or for personal care, at busy times... one member of staff said, 'At times in the afternoon residents sometimes have to wait to go the toilet.'
AI Generated
Last inspected: July 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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