Last updated: 9 February 2026
"Staff praised approachable management and felt part of a warm, stable team, although activities lacked structure without a dedicated coordinator."
There were effective systems in place to protect people from the risk of abuse. Medicines were stored, recorded and administered safely. Any accidents and incidents were recorded and audited for themes.
The culture and atmosphere at the service was warm, welcoming, friendly and inclusive. All staff put people first.
There were enough staff available to support people according to their changing needs and individual preferences. The staff team was small and stable. Some staff had worked at the service for many years.
Staff training covered those areas identified as necessary for the service and included moving and handling, safeguarding and dementia care. Regular supervision sessions were now embedded. Staff received annual appraisals.
Staff were positive about the management of the service. They told us the registered manager was honest, approachable and always available for advice.
Staff spent time talking with people, played games and watched films. Occasional external entertainment was arranged, for example musicians. People also benefitted from a visiting reflexologist.
No dedicated activities coordinator or structured programme, so the role involves basic games, chats and occasional visitors rather than varied enriching activities.
Staff spent time talking with people, played games and watched films. Occasional external entertainment was arranged, for example musicians.
AI Generated
Last inspected: April 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp