Last updated: 10 February 2026
"Supportive managers and positive staff culture, but weak training oversight, incomplete risk assessments, and no activities programme hold it back."
Risks to people were not always fully assessed or managed robustly. This was a breach of regulation 12.
Staff were positive about the support they received. Managers were accessible, supportive and had promoted team building.
Overall, there were enough staff to meet people's needs. However, staff were less flexible to respond to people's personal care needs during the morning breakfast period.
The oversight of staff training and supervision needed to be more robust. In some cases, there was a significant gap in staff completing the 3-day induction element.
Systems and processes to maintain oversight of the quality and safety of care were not effective.
No activities, engagement, or creative approaches mentioned; only routine care, food choices, and 'improved activities and outings... in progress' noted.
Risk assessments are incomplete or not followed, like fall sensors off and wrong lifting slings used.
A person required a movement sensor to alert staff... However, we found this was not switched on... not all staff were aware people required individual slings for hoisting.
Training oversight is weak with induction gaps and supervisions not up to date on records.
we observed an unsupervised member of staff supporting people, prior to demonstrating the required level of competency and training... records did not evidence supervisions had been carried out in line with the provider's policy.
No activities programme or coordinator mentioned, so the job is mostly routine personal care.
Other aspects of the service such as improved activities and outings for people was in progress.
AI Generated
Last inspected: October 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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