Working at Overcliffe House

No permanent manager in place, so leadership oversight has big gaps like missed audits and checks.

At the time of our inspection there was not a registered manager in post. The provider had failed to register a manager at the service in line with their condition of registration.

Agency workers cover shifts but most lack proper background checks, training records, or induction.

The staff rota contained the names of five agency staff. However, there was only a record that one out of these five agency staff had had a Disclosure and Barring Service (DBS) check. There was no record of any of their training... or induction.

Half the staff team behind on medication training and checks, risking errors when giving meds.

Only half of the staff team had completed their two-yearly medication refresher training. Only two staff had had their competency in administering and recording medicines checked.