Working at Oval House
Gooding Avenue, Leicester, LE3 1JS
Operated by Prime Life Limited
24 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.5/10
Key Finding
"Staff feel valued with enough skilled workers and safe practices, but no registered manager and unstructured activities hold it back."
Safety & Risk
7/10
✓
Staff were trained in safeguarding procedures... Medication was managed safely. Monthly medicine audits were completed with action plans for any identified issues.
Staff Culture
6/10
✓
A member of staff told us, 'I feel listened to and valued.' Staff spoke positively of the recently appointed manager who had an open-door policy.
Staffing Levels
6/10
✓
The manager kept people's needs under review to ensure there were enough staff, with the right skills and experience to keep people safe and meet their needs.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: The training matrix showed that all staff had updated essential training.
Management
3/10
✕
The service did not have a registered manager. The manager took up their role in February 2021 and were being supported as part of their introduction to the service. The manager has applied to the Care Quality Commission (CQC) for registration and their application has been validated and is being processed.
Programmes
4/10
!
Per 2018 comprehensive inspection: Activities and pastimes had improved but further work was required to make them personalised... this was not regular or well planned and could be greatly improved on a personalised and individual basis.
Points to consider
No permanent manager registered yet, even though the current one is supportive and approachable.
The service did not have a registered manager in post. The manager took up their role in February 2021... application has been validated and is being processed.
No regular structured activities programme or coordinator, so the role involves mostly routine personal care with occasional one-off interactions.
Per 2018 comprehensive inspection: Activities and pastimes had improved but further work was required... not regular or well planned.
Only standard training like mandatory updates and induction, no specialist courses or funded qualifications mentioned.
Per 2018 comprehensive inspection: Staff then had access to courses relating to their role in health and safety, manual handling and food hygiene and infection control. We saw the training matrix which showed that all staff had updated essential training.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews