Working at Outlook Care - Veronica Close
86-88 Veronica Close, Romford, RM3 8JW
Operated by Outlook Care
10 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Friendly approachable manager, family-like culture and strong safety, although bank staff cover shifts and training lacks specialist courses."
Safety & Risk
8/10
✓
There was a procedure in place to review any accidents or incidents... installed soft padding... the number of falls had reduced over a one-year period.
Staff Culture
7/10
✓
A member of staff told us, 'I love working in the home. Everyone is so friendly and nice. We are like a family.'
Staffing Levels
6/10
✓
There were enough staff on duty in the home... using bank staff who were familiar with the service and the needs of the people living there.
Training & Dev
6/10
✓
Records showed staff had received training that was relevant to their role in key areas... completed the Care Certificate. Staff told us that they received supervision.
Management
8/10
✓
Staff told us the registered manager was friendly and approachable... '[Registered manager] is brilliant. The team are very nice and I can approach them about anything.'
Programmes
6/10
✓
Each person had their own individual activity plan. Activities included reflexology, music, puzzles, walks, arts and crafts... holidays, excursions and day trips.
Points to consider
Enough staff but they use bank staff to cover holidays and sickness so shifts are not always fully permanent team.
The provider was able to provide cover for when staff were on annual leave or due to sickness by using bank staff who were familiar with the service.
Standard training like the Care Certificate and supervisions but no specialist courses or funded qualifications.
Records showed staff had received training that was relevant to their role in key areas... completed the Care Certificate.
Varied activities like arts, crafts, trips and reflexology but no dedicated activities coordinator or specialist therapeutic programmes.
Activities included reflexology, music, puzzles, walks, arts and crafts. We saw that staff and people had been on holidays, excursions and day trips together.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews