Last updated: 9 February 2026
"Staff feel supported by an approachable manager in a positive culture, but some refresher training is out of date and activities are basic."
People were protected from the risk of potential abuse... Medicines were well managed... however, individual plans about how to support people in the case of fire were not up to date.
There was a positive and open culture at the service. Staff felt supported in their roles due to good communication... team had received the award of 'Team of the year'.
There were enough staff to meet people's needs and rotas we reviewed confirmed this.
The training provided to staff... was not always up to date. The provider kept a training schedule which demonstrated that four staff member's epilepsy awareness training was not up to date.
Staff spoke highly of the registered manager and felt she was approachable... 'They're easy to approach. They don't mind getting their hands dirty. Easy going to talk to and she cares not just about the staff but the clients as well.'
Records we reviewed demonstrated that people took part in activities such sing-along session, shopping, seaside trips and trips to places of interest.
Some staff refresher training is out of date, like epilepsy awareness for four workers.
four staff member's epilepsy awareness training was not up to date.
Only basic activities like sing-alongs, shopping and seaside trips, no coordinator or creative programmes.
people took part in activities such sing-along session, shopping, seaside trips and trips to places of interest.
Staffing is adequate but nothing special, no details on low agency use or staff retention.
There were enough staff to meet people's needs and rotas we reviewed confirmed this.
AI Generated
Last inspected: May 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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