Working at Outlook Care - Summit Road

Some staff refresher training is out of date, like epilepsy awareness for four workers.

four staff member's epilepsy awareness training was not up to date.

Only basic activities like sing-alongs, shopping and seaside trips, no coordinator or creative programmes.

people took part in activities such sing-along session, shopping, seaside trips and trips to places of interest.

Staffing is adequate but nothing special, no details on low agency use or staff retention.

There were enough staff to meet people's needs and rotas we reviewed confirmed this.