Working at Outlook Care - Neave Crescent
74 Neave Crescent, Romford, RM3 8HN
Operated by Outlook Care
10 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"Well-led by friendly approachable managers and a fantastic supportive team culture, although staffing relies on bank staff and training is standard."
Safety & Risk
7/10
✓
Systems were in place to safeguard people... Staff had received safeguarding training... Accidents or incidents were investigated and recorded. Lessons were learnt to minimise the risk of reoccurrence.
Staff Culture
8/10
✓
One new member of staff said, 'The team is fantastic. We get loads of help and support from everyone and the managers.' ... 'We have an 'open door' culture here and the staff are very committed to looking after our residents.'
Staffing Levels
6/10
✓
Staff rotas showed that staffing levels were sufficient to meet people's needs... They used bank staff, who were familiar with the service and the needs of the people living there.
Training & Dev
6/10
✓
Staff had continued to receive training that was relevant to their role. Less experienced staff... were able to complete the Care Certificate standards... Staff told us that they received supervision from the registered manager.
Management
8/10
✓
Staff told us the service was well led and that the registered manager was friendly and approachable. One staff member said, 'Both managers are really nice and helpful. We can approach them about anything.'
Programmes
6/10
✓
A weekly activity plan was on display and included daily activities... such as knitting, sensory relaxation, watering the garden and puzzles. We spoke with a music therapist who visited people on Mondays.
Points to consider
Staffing is adequate but they use bank staff to cover when regular staff are off sick or on leave.
The management team arranged for cover to be provided when regular staff were on annual leave or off sick. They used bank staff, who were familiar with the service and the needs of the people living there.
Training is standard with the Care Certificate for new staff and supervisions but no specialist courses or funded qualifications mentioned.
Less experienced staff, who were new to social care, were able to complete the Care Certificate standards... Staff told us that they received supervision from the registered manager.
Activities include a weekly plan with puzzles, gardening and music therapy visits but no specialist innovative programmes.
A weekly activity plan was on display and included daily activities for each person, such as knitting, sensory relaxation, watering the garden and puzzles... music therapist who visited people on Mondays.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews