Working at Outlook Care - Dagenham Road
357a - 359 Dagenham Road, Romford, RM7 0XX
Operated by Outlook Care
8 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.1/10
Key Finding
"Staff praise the supportive manager and strong team culture, although basic activities and adequate staffing hold it back."
Safety & Risk
7/10
✓
Appropriate safeguarding procedures were in place. Risk assessments were in place... Medicines were managed safely... A monthly infection prevention and control audit was carried out by the manager. (Per 2019 and 2022 reports)
Staff Culture
7/10
✓
Staff and people spoke positively about the registered manager and the working culture at the service... 'we all work as a team. If anyone needs help we just go and help them.' (Per 2019 report)
Staffing Levels
5/10
!
People told us there were enough staff to meet their needs. Staff said there were enough staff working at the service and that they had enough time to carry out their duties. (Per 2019 report)
Training & Dev
6/10
✓
Staff told us they undertook training... regular one to one supervision meetings... new staff were expected to complete the Care Certificate as part of their induction training. (Per 2019 report)
Management
7/10
✓
Staff also spoke positively about the registered manager... 'Oh they are very good. If I have any issues I just go and approach them and they will help me.' They added, 'I don’t have any problems here, we all work as a team.' (Per 2019 report)
Programmes
4/10
!
People told us they were able to take part in various activities, one person said, 'I have been bowling and to the pictures.'... 'I like playing cards and chess' (Per 2019 report)
Points to consider
Staffing levels are enough to meet needs but nothing special, no details on low agency use or good staff retention.
People told us there were enough staff to meet their needs. Staff said there were enough staff working at the service and that they had enough time to carry out their duties. (Per 2019 report)
Only basic activities like games, cards, chess and occasional outings, no dedicated coordinator or structured programme to vary the workday.
one person said, 'I have been bowling and to the pictures.'... 'I want staff to encourage me to participate in indoor activities. I like playing cards and chess' (Per 2019 report)
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews