Working at Our House
South Petherwin, Launceston, PL15 7LQ
Operated by Promoting Active Support Limited
8 bedsResidential homes
Workplace Score
4.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.2/10
Key Finding
"Staff feel content in a nice ethos with an approachable manager, but weekend staffing shortages stretch the team and limit outings."
Safety & Risk
3/10
✕
Incidents had only been documented in the care records of the person who had initiated the incident... medicines files did not include protocols in relation to the use of ‘as required’ medications.
Staff Culture
6/10
✓
'I have not worked in a place before that I have felt as content as I feel here. There is a really nice ethos in this home'.
Staffing Levels
3/10
✕
At the weekend, there were frequently only 3 staff available to support 7 of the 8 people... 'We do struggle at the weekend'.
Training & Dev
4/10
!
Training matrix showed 96% of planned training had been completed... However, staff had not yet completed training in how to support people with learning disabilities and autism.
Management
5/10
!
Staff said, '[The registered manager] is really approachable, good with the residents, supportive', '[The registered manager] is lovely as a manager, so approachable'; however governance remained in breach.
Programmes
3/10
✕
One person regularly attended a community based voluntary work placement... staff had supported them to visit the local town to go shopping; weekend staffing restricted access.
Points to consider
Not enough staff at weekends leaves the team stretched and limits community outings.
Quite often 3 staff on at the weekend” “We do struggle at the weekend
Staff missing required training on learning disabilities and autism.
staff had not yet completed training in how to support people with learning disabilities and autism
Accident records not kept for everyone involved and no instructions for as-needed meds for anxiety.
these incidents had only been documented in the care records of the person who had initiated the incident... protocols detailing how and when ‘As required’ medicines should be used
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews