Working at Ottley House
Corporation Lane, Shrewsbury, SY1 2PA
Operated by Barchester Healthcare Homes Limited
72 bedsNursing homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"Managers are approachable and supportive with a strong culture of trust and safety, but gaps in staff retention details and specialist training hold it back."
Safety & Risk
8/10
✓
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt.
Staff Culture
8/10
✓
Leaders and staff had a shared vision and culture based on listening, learning and trust. There was a culture of continuous improvement.
Staffing Levels
6/10
✓
People lived in a home where there were enough skilled and experienced staff to meet their needs.
Training & Dev
6/10
✓
Per 2023 comprehensive inspection: the provider had their own operational trainer who delivered courses; staff told us they received lots of training which enabled them to fulfil their role.
Management
8/10
✓
The registered manager was approachable and visible in the home. A staff member said, 'I feel supported in my role by management, they are always around and I feel comfortable approaching them if I have any concerns.'
Programmes
6/10
✓
Per 2023 comprehensive inspection: staff supported interests like gardening and nature books, minibus community access, Teapot Tuesday events, summer fete, National Grandparents Day with local school.
Points to consider
Staff numbers are enough to cover care needs without big waits, but no word on low staff leaving or hardly any agency cover.
There were enough staff with the right skills, qualifications and experience.
Training keeps skills current with regular manager check-ins, but no specialist courses or paid-for qualifications to build careers.
effective systems in place to ensure staff received up to date training relevant to their role and regular supervisions.
Days include outings, gardening and events like tea with families, but no activities lead or special therapy to make work more rewarding.
Per 2023 comprehensive inspection: people supported to follow interests like gardening, minibus to community, Teapot Tuesday, summer fete.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews