Working at Otterhayes
Salston Ride, Ottery St. Mary, EX11 1RH
Operated by Sense
6 bedsResidential homesSupported living
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.7/10
Key Finding
"Strong safety and good staff training, but no registered manager in post and recruitment difficulties with agency staff hold it back."
Safety & Risk
8/10
✓
There were comprehensive risk assessments in place covering all aspects... evidence that learning from incidents... took place... Medicines managed safely with STOMP principles.
Staff Culture
6/10
✓
Staff felt respected, supported and valued by senior staff... A staff member commented, '...[Operations manager] has been amazing... I feel well supported... I love coming to work.'
Staffing Levels
5/10
!
The operations manager confirmed they had experienced difficulties with staffing, largely due to recruitment difficulties... regular staff undertook extra duties... consistent agency staff were used.
Training & Dev
7/10
✓
People were supported by staff who had received relevant and good quality training in evidence-based practice. This included training in... strengths and impairments... mental health needs, communication tools and positive behaviour support.
Management
3/10
✕
At the time of our inspection there was not a registered manager in post. The new manager had commenced their role during our inspection and would be registering with the Commission.
Programmes
6/10
✓
People could participate safely in a range of activities, such as bowling, photography, cooking and art and drama therapy... Jubilee party... local people came.
Points to consider
No permanent manager was registered when inspectors visited, though a new one started during the visit.
At the time of our inspection there was not a registered manager in post. The new manager had commenced their role during our inspection and would be registering with the Commission.
Recruitment difficulties mean they rely on some agency staff and regular staff cover extra shifts when needed.
The operations manager confirmed they had experienced difficulties with staffing, largely due to recruitment difficulties... regular staff undertook extra duties in order to meet people's needs. Where necessary, consistent agency staff were used.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews