Working at Otterburn
Brandwood Park Road, Birmingham, B14 6QX
Operated by Otterburn Health Care Limited
30 bedsNursing homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"Staff work as a strong, united team with supportive management, but COVID staffing pressures and basic activities hold it back."
Safety & Risk
8/10
✓
Per 2022 inspection: We were assured that the provider was using PPE effectively and safely, making sure infection outbreaks can be effectively prevented or managed, and meeting the requirement to ensure non-exempt staff and visiting professionals were vaccinated against COVID-19.
Staff Culture
8/10
✓
Per 2019 comprehensive inspection: Staff consistently told us they worked as a team. one staff member said, 'There is no hierarchy divide between the staff in this home. we all have the same goal, to achieve the very best lives possible for our residents. Another staff member told us, [We] are a good strong team with a common goal.'
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: Sufficient staff were rostered on duty to meet people's needs. staff also confirmed they felt staffing levels were sufficient. Per 2022 inspection: measures in place to mitigate the risks associated with COVID-19 related staff pressures.
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: management team had worked hard to support staff in receiving training to meet the individual needs of people who lived at the home. Staff told us they were given the opportunity to identify any additional training they needed during supervision.
Management
7/10
✓
Per 2019 comprehensive inspection: Staff consistently told us the registered manager had developed an open culture within the home and promoted positive team working practices. People, relatives and staff told us they felt supported by the registered manager.
Programmes
6/10
✓
Per 2019 comprehensive inspection: The provider employed three activity co-ordinators who supported people alongside care staff in participating in fun and stimulating things to do. Per 2022 inspection: Arrangements for activities had been reviewed... singer performing from the car park and tablet computers used for site wide activities such as karaoke.
Points to consider
Staff numbers are enough to meet needs, but COVID shortages meant they needed special fixes to keep going.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures (2022 inspection)
There are activity coordinators running varied events, but nothing like specialist therapy programmes to make the job more interesting.
The provider employed three activity co-ordinators who supported people alongside care staff in participating in fun and stimulating things to do (per 2019 comprehensive inspection)
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews