Working at Otterbourne House
Otterbourne Road, Winchester, SO21 2BB
Operated by Community Homes of Intensive Care and Education Limited
9 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.2/10
Key Finding
"Strong leadership and positive staff culture, although staffing retention and activities coordination hold it back."
Safety & Risk
8/10
✓
Safe arrangements were in place for the management of medicines. People's care needs were appropriately risk assessed and staff were trained to keep people safe during times when behaviours became challenging. Appropriate investigations were carried out when safeguarding concerns were raised.
Staff Culture
8/10
✓
"I work in an amazing home with an amazing staff team and an amazing management team. The service users (people) appear really happy in their home and I love my job", "I receive good support from my manager. I have frequent supervisions to receive feedback on how I am working"
Staffing Levels
6/10
✓
Sufficient staff were deployed to meet the needs of people living in the home. Staff were available when people requested support. We reviewed staff rotas which showed that the number of staff on duty was in line with the numbers planned as required by the provider to meet the dependency needs of people.
Training & Dev
7/10
✓
Staff had been trained in safeguarding and feedback records demonstrated they were able to identify the possible signs and symptoms of different types of abuse. We have learnt about safeguarding during PROACT-SCIPr-UK training.
Management
8/10
✓
Staff and relatives were complimentary about the leadership within the home and told us they were provided with opportunities to provide feedback. The registered manager had an open-door policy and staff were encouraged to talk through any concerns they might have.
Programmes
6/10
✓
"They go for picnics to the New Forest or the seaside... they go out everyday, she has her own car... I bought a Merlin pass and they take her regularly enough to warrant the cost". People were supported to go out for local walks or to local shops.
Points to consider
Staffing is adequate with enough on planned rotas to meet needs, but no info on low staff turnover or minimal agency use.
Sufficient staff were deployed to meet the needs of people living in the home. We reviewed staff rotas which showed that the number of staff on duty was in line with the numbers planned as required by the provider to meet the dependency needs of people.
Daily outings and trips like picnics and theme parks add variety, but no activities coordinator or specialist programmes mentioned.
They go for picnics to the New Forest or the seaside, and she has lunch in the car during the pandemic. She needs to be out, they go out everyday.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2021
Good
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews