Working at Otterbourne Grange Residential Care Home
Grange Drive, Winchester, SO21 2HZ
Operated by Bethesda Healthcare Ltd
25 bedsResidential homes
Workplace Score
4.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.9/10
Key Finding
"Strong training and supervisions with staff now feeling listened to and supported, but no permanent manager and medicines safety issues hold it back."
Safety & Risk
4/10
!
We identified that in one case, staff were not working in line with best practice guidance when administering a person's medicines, which could have put the person at risk. We were not assured that people were protected from risks associated with poor cleanliness.
Staff Culture
6/10
✓
Staff told us that they had previously not felt listened to and that their concerns had not been acted upon. However, we received positive feedback about the current leadership team. Staff told us that they could see successful changes being implemented in the home and felt their concerns were now being addressed.
Staffing Levels
5/10
!
We received feedback that staffing levels had been low; however, the provider was addressing this concern and improvements had been made. Staff were recruited safely, and we observed staff supporting people in a kind and attentive way.
Training & Dev
6/10
✓
Staff received a range of training and had access to group and individual supervisions. The provider had developed a detailed and robust induction programme.
Management
3/10
✕
The service did not have a manager registered with the Care Quality Commission. The provider was recruiting a manager and had appointed an acting manager to oversee the service with support from the operations director.
Programmes
5/10
!
Per 2019 comprehensive inspection: People enjoyed a range of activities including outside entertainers, church services, quizzes, singing, line dancing, nursery visits and garden parties.
Points to consider
No permanent manager in place, just an acting one with support from directors.
The service did not have a manager registered with the Care Quality Commission. The provider was recruiting a manager and had appointed an acting manager to oversee the service with support from the operations director.
Some medication given wrongly in one case and not all staff knew fire evacuation steps.
We identified that in one case, staff were not working in line with best practice guidance when administering a person's medicines... We were not assured that all staff were fully aware of those evacuation procedures.
Staffing was low before but now just adequate after increases, nothing special.
We received feedback that staffing levels had been low; however, the provider was addressing this concern and improvements had been made.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2021
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews