Working at Oswald House
12 Oswald Street, Accrington, BB5 3JF
Operated by Pathways North West Limited
11 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Staff feel well supported by management in a positive culture with strong safety and specialist training, although staffing lacks long-term stability."
Safety & Risk
8/10
✓
2022: Effective IPC with PPE training, testing, cleaning; 2019: Strong safeguarding systems, detailed risk assessments, incident debriefs for learning.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Staff reported excellent support from manager, views always listened to; positive open culture promoted.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: There were enough staff on duty to meet people's individual needs; 2022: provider had measures to mitigate COVID-19 related staff pressures.
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: Staff had completed mandatory training plus specialist DBT training; managers provided regular supervision.
Management
7/10
✓
Per 2019 comprehensive inspection: Staff told us they received excellent support from the registered manager and felt their views were always listened to.
Programmes
7/10
✓
Per 2019 comprehensive inspection: DBT-informed model with staff training; individual weekly activity planners (yoga, baking); recovery star tool used.
Points to consider
Staffing is adequate but nothing special, with no details on low agency use or stable long-term team.
Per 2019: 'There were enough staff on duty to meet people's individual needs.' 2022: 'measures in place to mitigate the risks associated with COVID-19 related staff pressures'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews