Working at Ossis Lodge

We looked at the Medication Administration Records [MAR] for all people living at the service. These showed apart from one incident, each person had received their medicines at the times they needed them, and records were kept in good order. The incident was discussed with the manager and immediate action was taken.

Staff told us they felt valued and supported and received formal supervision at regular intervals. One member of staff told us, 'I receive regular supervision and feel very supported by the manager.'

The deployment of staff was appropriate and there were enough staff to meet people's needs. Staff told us staffing levels were appropriate to meet people's needs and there were always enough staff available.

Staff were supported to complete both mandatory and specialist training relating to the needs of people being currently supported. The latter referred to Diabetes, Epilepsy and Percutaneous Endoscopic Gastrostomy [PEG] training.

Staff were complimentary regarding the management of the service and confirmed there was good teamwork and communication. People using the service, relatives and staff were complimentary regarding the manager and suggested the service was well managed and led.