Working at Osman House

Medicines were managed safely despite one recording error in controlled drugs register which was investigated with no impact on people and further training completed.

Staffing levels were sufficient to meet people's needs. Rotas confirmed that numbers remained consistent; the service had their own bank of staff to call upon when needed.

Staff had received training in specialised subjects such as brain injury, breakaway and de-escalation; staff completed the Care Certificate and felt well supported through regular supervision.

The registered manager had recently left the service and another manager was in post who was in the process of applying to CQC to be registered; staff referred to managers as approachable and supportive.

People's activities planned by therapy assistant including maths group, therapy kitchen, equine therapy; all staff trained in neurobehavioural approach.