Last updated: 9 February 2026
"Staff feel like family with approachable managers and specialised training, but no permanent registered manager yet and some reliance on bank staff."
Medicines were managed safely despite one recording error in controlled drugs register which was investigated with no impact on people and further training completed.
The staff referred to the service as being 'like a family' and managers as being 'approachable and supportive'; staff told us they enjoyed working at the service.
Staffing levels were sufficient to meet people's needs. Rotas confirmed that numbers remained consistent; the service had their own bank of staff to call upon when needed.
Staff had received training in specialised subjects such as brain injury, breakaway and de-escalation; staff completed the Care Certificate and felt well supported through regular supervision.
The registered manager had recently left the service and another manager was in post who was in the process of applying to CQC to be registered; staff referred to managers as approachable and supportive.
People's activities planned by therapy assistant including maths group, therapy kitchen, equine therapy; all staff trained in neurobehavioural approach.
no permanent manager in post yet as the new one is still applying to register
The registered manager had recently left the service and another manager was in post who was in the process of applying to CQC to be registered.
Staffing is adequate with consistent rotas but they use bank staff for cover when needed
the staff team was consistent as the service had their own bank of staff to call upon when needed.
AI Generated
Last inspected: September 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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