Working at OSJCT Willowcroft

Staff demonstrated a good understanding of the risk management plans and the actions they needed to take to keep people safe. The service had effective safeguarding systems in place.

Comments from staff included, '[The registered manager] is very person-centred, not task orientated' and that the registered manager 'Listens, cares and goes above and beyond to help people.'

There were enough staff to meet people's needs. Staff told us they were able to meet people's needs safely. They said they had struggled at times due to sickness absence but received support from the management team to provide care.

Per 2019 comprehensive inspection: Staff were supported to complete national qualifications in social care. Staff had regular meetings with their line manager to receive support and guidance about their work and to discuss training and development needs.

Staff told us they felt listened to, valued and able to contribute to the running of the service. Comments included, 'We are able to raise any concerns with [the registered manager]. She listens and makes time to address any issues.'

Per 2019 comprehensive inspection: activities co-ordinators had been recruited... planned schedule of group and one to one activities. The registered manager had developed informal activity areas... knitting, arts equipment, dolls, musical instruments.