Last updated: 9 February 2026
"Staff feel listened to and valued by supportive managers with good training and safety, but staffing struggles with sickness absences and basic activities hold it back."
Staff demonstrated a good understanding of the risk management plans and the actions they needed to take to keep people safe. The service had effective safeguarding systems in place.
Comments from staff included, '[The registered manager] is very person-centred, not task orientated' and that the registered manager 'Listens, cares and goes above and beyond to help people.'
There were enough staff to meet people's needs. Staff told us they were able to meet people's needs safely. They said they had struggled at times due to sickness absence but received support from the management team to provide care.
Per 2019 comprehensive inspection: Staff were supported to complete national qualifications in social care. Staff had regular meetings with their line manager to receive support and guidance about their work and to discuss training and development needs.
Staff told us they felt listened to, valued and able to contribute to the running of the service. Comments included, 'We are able to raise any concerns with [the registered manager]. She listens and makes time to address any issues.'
Per 2019 comprehensive inspection: activities co-ordinators had been recruited... planned schedule of group and one to one activities. The registered manager had developed informal activity areas... knitting, arts equipment, dolls, musical instruments.
Staffing is adequate but staff struggled at times covering sickness absences even with management help.
They said they had struggled at times due to sickness absence but received support from the management team to provide care. All the staff we spoke with said this had not impacted on the care people received.
Activities programme has a coordinator and some variety like group games and crafts, but no specialist or innovative approaches.
Per 2019 comprehensive inspection: planned schedule of group and one to one activities... informal activity areas, aimed at supporting people living with dementia... knitting, arts equipment, dolls, musical instruments.
AI Generated
Last inspected: May 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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