Working at OSJCT Watersmead
White Horse Way, Westbury, BA13 3AH
Operated by The Orders Of St. John Care Trust
50 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.1/10
Key Finding
"Supportive management, family-oriented culture and excellent activities programmes, although staffing is adequate and training only standard."
Safety & Risk
7/10
✓
Staff understood their responsibility to recognise and report... concerns of harm and abuse. Records about people's medicines were well-maintained. However, there were gaps in records for prescribed creams... Risks... assessed... reflective staff meetings... audit and analysis of people's falls.
Staff Culture
8/10
✓
The activities coordinator... 'It is the first place I have worked where it is so family orientated. Everyone is really supportive.' Staff spoke positively about the registered manager. The staff team worked well together.
Staffing Levels
6/10
✓
We observed there to be enough staff to support people safely. Call bells were answered promptly, and staff were consistently available when people needed them. Staff told us they felt there were enough staff on shift each day.
Training & Dev
6/10
✓
Staff attended mandatory training and completed online training modules... New staff completed a company induction, as well as the Care Certificate... All staff had regular supervision and support meetings.
Management
8/10
✓
Staff spoke positively about the support they received from the registered manager and head of care. '[The registered manager] is very supportive. Personally, I know I can always talk to her.'
Programmes
8/10
✓
Activities coordinator... tailored their activities programme... Halloween party, themed 'fake-away' nights, beach trips, steam train trip, men's day, rock and roll party, spa day, pet therapy with cats and dogs, reminiscence planting violets. Professionals: 'They excel in providing residents with a vast range of activities... community events.'
Points to consider
Staffing is adequate but nothing special, staff say there are enough on shift but no talk of low workloads or a stable long-serving team.
We observed there to be enough staff to support people safely... Staff told us they felt there were enough staff on shift each day to provide suitable support.
Only standard mandatory training and basic induction, no funded specialist courses or career development paths.
Staff attended mandatory training... New staff completed a company induction, as well as the Care Certificate... All staff had regular supervision.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews