Working at OSJCT Townsend House
Bayswater Road, Headington, OX3 9NX
Operated by The Orders Of St. John Care Trust
45 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Supportive hands-on management and positive staff culture, but agency use for absences and delayed supervisions hold it back."
Safety & Risk
7/10
✓
Staff had received training in safeguarding and knew how to report any safeguarding concerns. Risk assessments and management plans were in place and were reviewed regularly. Medicines were managed safely.
Staff Culture
7/10
✓
Staff worked well together and felt supported by the management team. The provider had a positive culture which encouraged people and staff to speak up.
Staffing Levels
6/10
✓
There were enough staff to support people’s needs and the service was fully recruited. The registered manager told us they were fully recruited and only used agency staff to cover short notice absences.
Training & Dev
5/10
!
New staff completed a comprehensive induction... The registered manager told us staff supervisions and appraisals were behind but had now been scheduled. Records showed they had comprehensive competency checks completed.
Management
8/10
✓
People and relatives told us the new registered manager was approachable and visible in the home. Staff comments included 'Manager is hands on and get things done. Follows up things quickly and very supportive'.
Programmes
5/10
!
Relatives said the home was clean and people were able to take part in various activities to meet their interests.
Points to consider
Staffing is adequate but agency covers short notice absences and they were short staffed one day during inspection.
On the first day of the assessment, we saw staff worked short and looked continuously busy. This had been due to very short notice absence which could not be covered. The registered manager told us they were fully recruited and only used agency staff to cover short notice absences.
Only basic training like induction and skills checks with supervisions running late.
The registered manager told us staff supervisions and appraisals were behind but had now been scheduled.
Activities are various but no structured programme, coordinator or special approaches mentioned.
Relatives said the home was clean and people were able to take part in various activities to meet their interests.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews