Last updated: 9 February 2026
"Supportive hands-on manager, proud team culture and innovative activities, although some agency staffing and basic training need improvement."
Safeguarding policies in place, staff knew how to report... risks assessed... medicines managed safely... learning following medicines recording errors
Staff worked well as a team and had a sense of pride... Staff told us they felt listened to, valued... observed effective team working
There were enough staff on duty... Agency staff were used when needed and the provider ensured the same staff were used... Staff told us, 'We could do with some more staff to meet people's changing needs'
New staff went through an induction... linked to the 'Care Certificate Standards'... shadowing an experienced member of staff... supported through 'Trust in Conversations'
Staff commented, '[Manager] is a good manager and is very supportive... She is very hands on and helps out where she can... visible daily presence and led very much by example'
Full-time activities coordinator who won coordinator of the year award... innovative activities like trike bike rides, swimming revival, knitting for charity, ice skating trips, school links and community cafe
Staffing is adequate but uses some agency workers and staff say they could do with more to handle changing needs
Staff told us, 'We could do with some more staff to meet people's changing needs. We are using the same agency staff when we need them'
Only standard induction and basic training like the Care Certificate, no specialist courses or funded qualifications mentioned
New staff went through an induction which prepared them for their roles. The induction was linked to the 'Care Certificate Standards'
AI Generated
Last inspected: July 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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