Last updated: 9 February 2026
"Staff spoke positively about the approachable manager and open culture, but staffing lacks retention details and training is only standard."
Accidents and incidents were reported and monitored by the provider to identify any patterns or trends. The provider used significant events as an opportunity to learn.
The culture of the home was open. Staff were encouraged to raise any concerns in confidence.
Staffing levels were sufficient to ensure people's needs could be met. A dependency tool was used to ensure staffing levels met people's changing needs.
There was a system in place to monitor training to help ensure this was regularly refreshed and updated so staff were kept up to date with best practice.
Staff and professionals spoke positively about the registered manager. They told us the registered manager was approachable and made themselves available.
The service employed a full-time activities coordinator who arranged a wide section of activities. Outside entertainers visited the service.
Staffing is sufficient to meet needs, but no details on low agency use or long team retention.
Staffing levels were sufficient to ensure people's needs could be met. A dependency tool was used to ensure staffing levels met people's changing needs.
Only standard training with monitoring and refreshers, no specialist courses or funded qualifications.
There was a system in place to monitor training to help ensure this was regularly refreshed and updated so staff were kept up to date with best practice. Training methods included online, face to face training and competency assessments.
Regular activities with a full-time coordinator and entertainers, but no specialist programmes or innovative approaches.
Staff supported people to take part in a broad range of activities. People and staff confirmed outside entertainers visited the service. The service employed a full-time activities coordinator who arranged a wide section of activities.
AI Generated
Last inspected: May 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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