Last updated: 10 February 2026
"Staff feel supported with good training, supervisions and engaging activities, but no permanent manager and recent staffing shortages caused waits for care."
Staff had received training in how to keep people safe from abuse... Medicines were stored and administered safely... Action was taken to continually review and improve the infection control processes in the home.
Staff told us that the interim manager was approachable and that they had driven improvements in the care provided and the morale of the staff team.
The interim manager also explained that they had been short of staff recently and had been using agency staff... The last audit of staff response times to all bells showed that in the mornings people had to wait a little while for care.
Records showed that staff had completed their training as required. Staff told us that they were receiving regular supervision and found these to be helpful.
The home did not have a registered manager at the time of inspection, the provider had kept us up to date on their recruitment process and had put in an interim manager to oversee the home.
The provider had activities in place to support people's well-being... ice cream van to visit weekly... people from the home had been on holiday to Norfolk... outing to a greyhound racing track... vegetable plot and people were encouraged to take part in gardening activities.
No permanent manager in place during the inspection, only an interim one.
The home did not have a registered manager at the time of inspection, the provider had put in an interim manager to oversee the home.
Recent staff shortages meant using agency workers and some waits for residents needing help.
they had been short of staff recently and had been using agency staff... in the mornings people had to wait a little while for care.
Only standard training programme with induction and supervisions, no specialist courses or funded qualifications.
Staff new to the home received an induction... Staff were also required to completed refreshed training at regular intervals... The provider supported staff with supervisions.
AI Generated
Last inspected: December 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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