Working at OSJCT Patchett Lodge

Medicines systems were organised and people were receiving their medicines when they should. We saw that the member of staff administering medicines did not fully follow the provider's processes for the safe administration but action had been taken.

Staff told us they were happy with the registered manager and felt able to raise concerns or ideas for improvements. Staff meetings were held every three months.

There were enough staff to meet people's needs without them having to wait for care. The registered manager had used a tool to identify the number of staff needed.

Staff told us that they received ongoing training on a regular basis. This covered the basic training to keep people safe such as infection control and health and safety as well as more specific training in illnesses such as dementia. Records showed that staff had received regular supervision meetings.

People and relatives told us the registered manager was visible and known to them and approachable. Staff told us they were happy with the registered manager and felt able to raise concerns or ideas for improvements.