Working at OSJCT Millbrook Lodge
Moorfield Road, Gloucester, GL3 4EX
Operated by The Orders Of St. John Care Trust
80 bedsNursing homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Strong leadership and supportive team culture, but safety risks around eating support and occasional night staffing shortages need attention."
Safety & Risk
5/10
!
The service was not fully safe. However, the process of helping people to make informed decisions about risks... needed improvement... Staff required further awareness to be able to safely support those who had complex eating and drinking needs.
Staff Culture
7/10
✓
Staff were provided with support to carry out their jobs. They were empowered to question and challenge practice and to reflect on what was best practice. The registered manager had promoted a whole team approach where every staff member was a valued member.
Staffing Levels
6/10
✓
There were enough staff to ensure people's needs were met. They ensured there were enough staff on duty and they employed staff with the correct skills and experience to meet people's needs.
Training & Dev
7/10
✓
Millbrook Lodge had a dedicated training co-ordinator who had just updated the home's main training record. Staff competencies were reviewed and individual meetings were held with staff to give them an opportunity to discuss their learning needs.
Management
8/10
✓
The registered manager was involved in several initiatives and projects, both locally and nationally, which had improved outcomes for people. Staff held him in high regard and they confirmed they felt well supported by him.
Programmes
6/10
✓
We spoke with the two activity co-ordinators for the home. They told us how they provided activities and one to one sessions to people. They were supported by four volunteers... strong community links... children's nurseries, veterans' club.
Points to consider
Some safety risks like bed rails not fully recorded and staff not always waiting for people to swallow food before giving more.
The conversation which had been held with people, about the potential risks... was not well recorded... the member of staff supporting the person to eat did not always wait for the person to swallow the food they had in their mouth, before they provided them with more.
Night shifts sometimes short on staff during busy handover times before day staff arrive.
One member of staff commented that the night time staffing could be improved. They told us some staff members finished earlier in the morning, explaining this left a reduced number of staff during a busy period.
Only standard activities like pamper sessions and outings, no specialist therapeutic programmes.
We observed a 'Music Therapy' which was not well-attended... a 'pamper session' which was well attended... The men we spoke with told us they organised their own card games.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2018
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews