Last updated: 9 February 2026
"Exceptional activities and programmes with supportive leadership and open culture, although staffing and training are adequate."
We were assured the service was following safe infection prevention and control procedures, to keep people safe. Per 2018: Accidents and incidents were recorded and regularly reviewed... Staff responsible for the administration of medicines had completed training and their competency was assessed regularly.
Per 2018 comprehensive inspection: There was an open and inclusive culture in the home and people, their relatives and staff felt they could approach the management team and were comfortable to speak with the registered manager if they had a concern.
Per 2018 comprehensive inspection: We observed, and staffing rotas confirmed, there were sufficient staff to meet people's needs. Throughout the inspection, there was a calm atmosphere and staff responded promptly to people who needed support.
Per 2018 comprehensive inspection: Staff completed training which included: Safeguarding, Infection control and prevention, Manual handling principles, Pressure care and First aid. A staff member said, 'The training is very, very good'.
Per 2018 comprehensive inspection: Staff told us the service was well-led, open and honest. One staff member told us '[Registered manager] is really good and supports us all. She is always getting involved. I love working here'.
Per 2018 comprehensive inspection: Staff at Marston Court went to exceptional lengths... 'wish tree'... arranged for a Harley Davidson motorcycle... local nursery to visit the home... every relative we spoke with were extremely positive about the impact.
Staffing is adequate but nothing special, with no details on low agency use or staff retention.
Per 2018 comprehensive inspection: We observed, and staffing rotas confirmed, there were sufficient staff to meet people's needs.
Only standard mandatory training, no specialist courses or funded qualifications.
Per 2018 comprehensive inspection: Staff completed training which included: Safeguarding, Infection control and prevention, Manual handling principles, Pressure care and First aid.
AI Generated
Last inspected: July 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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