Last updated: 9 February 2026
"Effective safety systems and supportive staff culture, but basic activities and training hold it back."
There were systems to keep people safe and learn from incidents. Staff had been trained in safeguarding... People were supported to safely take any medicines they had been prescribed.
Staff felt well supported and said they had regular meetings with their supervisor and an annual appraisal.
Staff told us there were enough of them to support people safely. We observed there were sufficient staff to meet people's needs.
New staff received an induction which included training and shadowing experienced staff. Records demonstrated staff had regular supervisions and an annual appraisal.
People told us they knew who the manager was and felt able to approach her at any time.
We observed people taking part in a range of group and individual activities. Comments included, 'I went out with a volunteer yesterday'.
Just basic group activities and occasional outings with volunteers, nothing special to make the role varied beyond routine care.
We observed people taking part in a range of group and individual activities. Comments included, 'I went out with a volunteer yesterday'
Staffing is enough to get the job done but no details on stable teams or easy workloads for personalised care.
Staff told us there were enough of them to support people safely. We observed there were sufficient staff to meet people's needs
Only basic induction, supervisions and mandatory training, no specialist courses or funded qualifications to build skills.
New staff received an induction which included training and shadowing experienced staff. Records demonstrated staff had regular supervisions and an annual appraisal
AI Generated
Last inspected: February 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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