Last updated: 10 February 2026
"Supportive manager and positive team culture stand out, although basic training and staffing reliant on no sickness hold it back."
Safe recruitment practices; staff knew how to raise safeguarding concerns; medicines managed safely with accurate recording; risks regularly assessed and incidents recorded with learning shared.
Staff worked well as a team... staff morale had improved; staff told us they felt listened to, valued... 'We have meetings every month and we discuss issues'.
New staff had been recruited and the home hardly used any agency staff; induction process changed to improve retention; staff said 'I think we have enough, so long as no one goes sick'.
New staff went through an induction linked to 'Care Certificate Standards', mandatory training, and shadowing; access to 'Trust in conversations' for objectives.
Staff were complimentary of the support they received from the registered manager... 'Manager is nice, she listens and she is supportive'; registered manager had visible daily presence and won leader of the year award.
Dedicated activities coordinator; interactive projection table (Magic table); community links with schools, volunteers, rabbits; swimming, gardening, arts and crafts, cat adoption.
Only standard induction and basic training like the Care Certificate, no specialist courses or funded qualifications for career growth.
New staff went through an induction which prepared them for their roles. The induction was linked to the 'Care Certificate Standards'. Staff induction included the provider's mandatory training as well as shadowing an experienced member of staff.
Staffing levels are enough but one worker noted it depends on no one calling in sick.
One member of staff told us, 'I think we have enough, so long as no one goes sick'.
AI Generated
Last inspected: September 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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