Working at OSJCT Lake House
The Green, Banbury, OX17 3NG
Operated by The Orders Of St. John Care Trust
43 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Supportive management and positive team culture, but few activities and basic training hold it back."
Safety & Risk
7/10
✓
Staff understood safeguarding procedures. Risks to people were assessed and risk management plans were in place to keep people safe. Medicines were managed safely.
Staff Culture
8/10
✓
Staff told us they worked well as a team and felt valued. The registered manager and management team promoted a positive, transparent and open culture.
Staffing Levels
6/10
✓
The home had enough staff to meet people's needs and keep them safe. Staff rotas showed there were enough staff on duty to meet people's needs and confirmed that planned staffing levels were consistently maintained.
Training & Dev
6/10
✓
Records showed new staff went through an induction training which was linked to the Care Certificate standards. Staff received regular 'Trust in conversations'. This was a combined supervision and annual appraisal process.
Management
8/10
✓
Staff told us the registered manager had an open-door policy and were always visible around the home and staff appreciated their hands-on approach. One member of staff said, 'Manager is supportive and approachable'.
Programmes
4/10
!
People had access to activities. However, these could be improved. On the day of the inspection we did not see any formal activities going on.
Points to consider
Few activities or events, so most days are just routine personal care with little variety.
People's access to activities needed to improve. Records showed people were involved in activities which included trips into town, shows and entertainers came to visit. However, on the day of the inspection we did not see any formal activities going on.
Staffing is adequate with enough people on shift, but nothing extra for really unhurried personalised care.
The home had enough staff to meet people's needs and keep them safe. Staff rotas showed there were enough staff on duty to meet people's needs and confirmed that planned staffing levels were consistently maintained.
Only standard mandatory training and basic induction, no specialist courses or funded qualifications.
Staff received the provider's mandatory training before they started working at Lake House. They were also supported to attend refresher sessions regularly. Mandatory training included; infection control, safeguarding, equality and diversity and fire safety.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews