Last updated: 10 February 2026
"Supportive management and positive staff culture with good teamwork, but basic activities without a coordinator and adequate staffing without stable teams hold it back."
People told us they felt safe... Risks to people's safety and well-being were managed... Medicines were managed safely... staff knew how to raise safeguarding concerns
Staff culture was positive... Staff worked well as a team and had a sense of pride... good team work, they felt involved and were encouraged to attend team meetings
The provider had enough staff... Staff told us there were enough staff. 'I think there is enough staff'... planned staffing levels were consistently maintained
People were supported by skilled staff that had ongoing training relevant to their roles. Staff completed an induction and shadowed... regular supervision
People said, 'The manager is very approachable and a visible presence'... Staff: '[Registered manager] is very good and very supportive... approachable, a good listener who takes action'
People were able to engage in a range of activities including; music, games, crafts, a shop and a hairdresser... events and trips out
No activities coordinator or special programmes, so the job is mostly routine care with basic stuff like games, music, and trips.
People were able to engage in a range of activities including; music, games, crafts, a shop and a hairdresser... events and trips out
Staffing is adequate to keep things safe, but staff just say there are enough with no word on stable teams or low agency use.
The provider had enough staff... 'I think there is enough staff'... planned staffing levels were consistently maintained
Only basic induction, shadowing, and regular supervision, no specialist courses or funded qualifications for career growth.
Staff completed an induction and shadowed experienced staff... ongoing training relevant to their roles... regular supervision
AI Generated
Last inspected: September 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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