Working at OSJCT Hartsholme House

There were effective systems and processes in place to keep people safe. Staff knew how to recognise and report concerns. Mental capacity assessments had been carried out when required, however best interest documents did not always record how the decision was made and what least restrictive options had been considered.

The registered manager told us they supported and encouraged staff to achieve qualifications additional to the mandatory training. They encouraged staff to take on the roles of safeguarding and dignity leads and oral health champions. Staff had completed training in line with their role which was up to date.

We saw an activities rota that was inclusive and clearly showed knowledge of people’s varying abilities. Other relatives told us about activities their family members had experienced, for example, lunches at the garden centre and trips to the pub. There is always something happening in the home. They have outside people come in too.