Working at OSJCT Grevill House

Risks to people's health and safety were assessed and actions put into place to mitigate or reduce risks... Lessons had been taken from medicine errors and processes and practices reflected on to ensure the risk of medicines errors were mitigated.

A team approach to work was being promoted and new and longer standing staff told us they felt well supported. Staff told us they felt happy, included in the service changes being made, and valued by their new manager.

Successful ongoing recruitment of staff was supporting the growth of a permanent staff team and less need for agency staff.

Per 2020 comprehensive inspection: Staff received training in how to deliver care according to best practice guidance and people's personal choices. Update training was provided to staff during their employment and was tailored to staffs' different roles and responsibilities.

A new manager had recently started work, along with recent additions to the senior staff team. People who used the service, their relatives and staff spoke positively about these changes.

Per 2020 comprehensive inspection: Activity staff were employed and had dedicated time to support people to remain included and involved in activities... Musical activities were used a lot... one to one activity time, for people in their bedrooms, was planned.