Working at OSJCT Ermine House

Unclean and rusty equipment raises infection risks for residents and staff.

some commodes were rusty, and the vanity covers and backrests were worn. This meant they could not be effectively cleaned and potentially harbour bacteria. Other concerns included some pressure cushions that were seen to be unclean, and the seams were broken on the covers.

Poor oversight means audits miss incomplete records and care plan gaps.

Audits had not been effective in ensuring records were made appropriately by staff. Daily notes contained minimal information and did not evidence people were being supported in line with their assessed needs.

Staffing is adequate but staff say they need more help when resident needs vary day to day.

some staff explained that due to people’s increasing or varying needs, which could change daily, they could do with more staff to ensure people received the support they needed.