Working at OSJCT Coombe End Court
London Road, Marlborough, SN8 2AP
Operated by The Orders Of St. John Care Trust
60 bedsResidential homes
Workplace Score
5.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.3/10
Key Finding
"Visible supportive leaders foster a positive culture where staff feel valued and safe, but recent medicines errors are a concern."
Safety & Risk
4/10
!
The service had experienced a high level of medicines errors in April 2025, including 15 incidents in which people were not supported to take their prescribed medicines.
Staff Culture
6/10
✓
Staff felt supported to give feedback and were treated equally, free from bullying or harassment. The provider supported staff wellbeing.
Staffing Levels
5/10
!
People said 'There are plenty of people about, I think there are probably enough carers' and staff told us they felt there were now enough of them to provide safe care.
Training & Dev
5/10
!
Staff told us they received regular training, supervision and an annual appraisal.
Management
6/10
✓
Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment.
Programmes
5/10
!
People said the service provided interesting activities including a group of monkeys that had visited the previous week, and an enjoyable and well-attended garden party.
Points to consider
Lots of mistakes giving people their medicines in recent months, even though numbers dropped and they're working on it.
The service had experienced 28 medicines errors in April 2025, including 15 incidents in which people were not supported to take their prescribed medicines.
Staffing is adequate with enough carers to get by, but nothing extra like low agency use or great team stability mentioned.
People said 'There are plenty of people about, I think there are probably enough carers' and staff felt there were enough to provide safe care.
Only basic training like regular sessions and check-ups, no specialist courses or funded qualifications for career growth.
Staff told us they received regular training, supervision and an annual appraisal.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews