Working at OSJCT Chestnut Court
St James, Gloucester, GL2 4WD
Operated by The Orders Of St. John Care Trust
80 bedsNursing homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Visible approachable managers foster an open collaborative culture and strong safety practices, but staffing shortages cause delays in call bell responses and leave staff stretched."
Safety & Risk
7/10
✓
The provider had a positive culture of safety... Learning from incidents and accidents was shared to improve staff practice. The service made sure that medicines... were safe
Staff Culture
6/10
✓
Most staff told us there was an open, inclusive and collaborative culture being promoted by the managers present during this assessment.
Staffing Levels
5/10
!
Relatives feedback on staffing was mixed... A member of staff said, 'We could do with more staff. Staff can be very thin on the ground'
Training & Dev
5/10
!
Staff received relevant training and were supported to remain updated. Some staff supervision sessions had been delayed, and managers were addressing this.
Management
6/10
✓
Managers were visible and staff found them to be approachable. They had worked alongside service leaders making changes, which had provided leaders with clarity regarding their roles and responsibilities.
Programmes
5/10
!
Staff were employed to support people with social activities and there was a full programme. Relatives comments included 'They have lots of activities available'
Points to consider
Staffing is adequate but residents wait for call bells and relatives notice delays, with staff saying they feel stretched.
People told us they sometimes had to wait longer than they would prefer, to have their call bell responded to, and when it was answered, staff sometimes told them they needed to wait.
There is an activities programme but care staff are too busy to help with it or chat more, so the role stays mostly routine care.
Staff told us care staff were too busy to support people’s activities and some people told us they wanted staff to have more time to spend with them.
Only standard training with some supervisions delayed, no specialist courses or funded qualifications mentioned.
Some staff supervision sessions had been delayed, and managers were addressing this.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews