Last updated: 9 February 2026
"Strong leadership, valued staff with great teamwork, and engaging themed activities, although medicines management needs improvement."
Medicine systems needed to improve in areas of when required protocol and seeking advise from a pharmacist for best method of disguising medicines. We recommend the provider consider current guidance on giving when required medicines.
The staff said they were valued by the organisation. Comments from the staff included 'The team is amazing. Team work is good it doesn't matter what your job role is we all help each other.'
People, relatives and staff said there were sufficient numbers of staff on duty at all times. We observed suitable numbers of staff on duty to meet people's needs.
The staff attended a wide range of training which ensured they were able to meet the needs of people. New staff were supported to complete their Care Certificate.
The registered manager had good leadership oversight. People and staff felt confident to approach the registered manager. The staff, people and relatives said the registered manager had a good presence in the home.
There were six-week themed events, where one day per week was dedicated to celebrations. For example, the six-week theme starting in August 2019 was due to be a 'Great Western Railway holiday'.
Staff numbers are sufficient but there's no mention of low agency use or a stable long-serving team.
People, relatives and staff said there were sufficient numbers of staff on duty at all times.
Training covers the basics with induction but no funded specialist courses or career development mentioned.
The staff attended a wide range of training which ensured they were able to meet the needs of people.
Some gaps in risk plans and medication procedures mean safety isn't fully tight.
Medicine systems needed to improve in areas of when required protocol and seeking advise from a pharmacist for best method of disguising medicines.
AI Generated
Last inspected: October 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp